RETURNS & REFUNDS POLICY

Last Updated: [5th Sept, 2026]

Introduction

At MARANOVO, we take great pride in producing high-quality books, publications and printed products for football clubs, players, parents and supporters.

We want every customer to be delighted with their purchase. This Returns & Refunds Policy explains your rights and outlines the circumstances in which returns, replacements or refunds may be available.

This policy should be read alongside our Terms & Conditions.

Personalised and Custom-Made Products

Many MARANOVO products are customised specifically for individual customers, clubs, teams or players.

These may include:

• Player profile books
• Club books
• Anniversary publications
• Biographies and memoirs
• Bespoke printed products
• Custom-designed publications

As these products are made to your specifications, they are generally exempt from cancellation and return rights under UK consumer legislation.

For this reason, we cannot usually accept returns or provide refunds where:

• You change your mind after ordering.
• Incorrect information was supplied by the customer.
• Incorrect photographs were submitted.
• Approved content contains errors that were not identified during the proofing process.
• The customer no longer requires the item.

Proof Approval Responsibility

Where MARANOVO provides pre-production proofs, customers are responsible for reviewing all content carefully before giving final approval.

This includes checking:

• Names
• Dates
• Statistics
• Photographs
• Spelling
• Grammar
• Layout
• Club information

Once approval has been given and production has commenced, refunds may not be available for errors that were present in the approved proof.

Damaged or Faulty Products

If your order arrives damaged, defective or contains a manufacturing fault, please contact us within 14 days of delivery.

Where possible, please provide:

• Your order number
• A description of the issue
• Photographs showing the damage or fault

Following review, MARANOVO may offer:

• A replacement copy
• A repair or correction where appropriate
• A partial refund
• A full refund

The appropriate remedy will depend on the nature of the issue.

Incorrect Items Received

If you receive the wrong product or an item that does not match your confirmed order, please notify us within 14 days of receiving your order.

Once verified, we will arrange an appropriate solution, which may include:

• Replacement of the item
• Reprinting of the product
• Refund where appropriate

Delivery Issues

If your order has not arrived within the expected delivery period, please contact us and we will investigate with the relevant delivery provider.

MARANOVO is not responsible for delays caused by:

• Courier disruptions
• Postal service delays
• Severe weather conditions
• Industrial action
• Events beyond our reasonable control

However, we will always do our best to assist in resolving delivery issues.

Cancellation of Orders

Standard Products

For non-personalised products purchased through our website, customers may be entitled to cancel their order within the timeframe provided by applicable consumer protection laws.

Personalised Products

Orders for personalised, bespoke or custom-made products cannot normally be cancelled once:

• Design work has commenced.
• Content collection has begun.
• Printing has been authorised.
• Production has started.

If a cancellation request is made before work has begun, MARANOVO may, at its discretion, provide a full or partial refund.

Refund Processing

Where a refund is approved, payments will usually be returned using the original payment method.

Refunds are typically processed within 14 business days of approval, although times may vary depending on your payment provider.

Replacement Products

Where MARANOVO agrees that a product is faulty, damaged or incorrectly supplied, we may choose to provide a replacement rather than a refund.

Replacement products will normally be produced and dispatched as quickly as possible.

Exceptions

Refunds will not normally be issued for:

• Minor variations in colour resulting from the printing process.
• Customer-supplied errors.
• Approved proof errors.
• Delays outside MARANOVO’s control.
• Normal wear and tear occurring after delivery.
• Differences in screen and printed colour reproduction.

How to Request a Return or Refund

To discuss a return, replacement or refund, please contact:

MARANOVO

Email: [mail@maranovo.com]

Please include:

• Your full name
• Order number
• Details of the issue
• Photographs where applicable

We aim to respond to all enquiries within a reasonable timeframe and work towards a fair resolution.

Our Commitment

At MARANOVO, every publication is produced with care, attention to detail and pride. We understand that our books often celebrate important memories, achievements and milestones, and we are committed to resolving any genuine issues quickly and professionally.

Customer satisfaction is at the heart of everything we do, and we will always strive to provide a fair and reasonable outcome whenever a problem arises.